Privacy Policy | richjili Official Gaming Platform Philippines

1. Introduction and Scope

Welcome to richjili. This Privacy Policy describes how we handle your personal information when you use our services. This policy applies exclusively to users located in the Philippines.

This policy governs the data we collect on our official website and app. It does not apply to third-party websites or services that you may visit via external links. Once you leave our platform, the privacy policies of those external sites take effect.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment:

Account and Identity Data

We collect basic details provided during registration to establish your account and ensure you are the authorized user.

Verification Documents

To prevent fraud and comply with regulations, we may request government-issued identification or proof of address to verify your identity and age.

Payment Data

We collect necessary payment information to process deposits and withdrawals. This is handled through secure channels to ensure your financial data is protected.

Gaming and Transaction Activity

We record your betting history, transaction logs, and gaming patterns to manage your balance and identify suspicious activity.

Technical and Device Data

We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize site performance and enhance security.

Support Communication

Records of your interactions with our customer support team are kept to resolve disputes and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from you: Information you provide when registering, updating your profile, or contacting support.
• Automatically: Data collected via cookies and system logs as you navigate our platform.
• Partner providers: Information received from our partner payment processors and identity verification services.

4. Why We Use Data

Your data is used for specific, legitimate purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Transactions: Processing your deposits and withdrawals securely.
• Compliance: Verifying your age and identity to ensure legal gaming.
• Security: Detecting and preventing fraud, money laundering, and multi-accounting.
• Personalization: Tailoring the platform experience to your preferences.
• Legal Obligations: Meeting the requirements imposed on gambling operators in the Philippines.
• Marketing: Sending promotional offers only if you have explicitly consented.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With partner payment gateways, KYC (Know Your Customer) providers, and technical infrastructure hosts.
• Legal Requirements: When required by applicable laws or when requested by relevant authorities in the Philippines to comply with legal processes.

6. How We Protect Data

We implement robust security measures to keep your information safe:

• Encryption: Using industry-standard encryption for data in transit.
• Access Control: Strictly limiting internal access to personal data to authorized personnel only.
• Isolation: Separating payment processing data from general account data.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to improve your experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the removal of your data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

Note: Even after account closure, certain data must be retained to comply with anti-money laundering (AML) and gaming regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Following account closure, we will keep your data only for the duration required by applicable law in the Philippines to fulfill legal, accounting, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will take immediate action to close that account and remove associated data.

Parents or guardians who believe a minor is using our platform are encouraged to report the account via our Support page.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us